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SERVICE MANAGEMENT SOFTWARE

Configurable for any Business Unit, Manage your Tickets, and integrate omnichannel support into your business. Openser primarily supports IT Service Management (ITSM) and Customer Service Centers, from initial contact to service closure, helping to control service times and enhance user satisfaction.

Openser will help you with effective ticket control.

Software para Gestión de Servicios

Software based on ITIL best practices

Openser is our advanced ITSM Solution that seamlessly streamlines workflows, increases efficiency, and improves customer satisfaction. Discover our feature-rich platform now!

This is how the
Service Management Software Works

Offer your clients the ability to request services through our user portal or mobile devices.

Streamlines the classification of services, reducing both costs and operational risks.

Reduces response times and improves service resolution through SLA indicators and alerts.

Constantly strengthen your service through our formal feedback channels.

KNOW THE FUNCTIONS OF INCIDENT MANAGEMENT SOFTWARE

It's time to minimize your costs and manage!

Activities and Tasks

Effectively manages support between service areas in a timely manner.

Satisfaction surveys

Allow us to measure the level of service in the manner and form that users expect.

Notifications and Escalations

Ability to implement notification and escalation rules.

Cloud Storage

Ensure a smooth and seamless transition with cloud-based solutions.

SLA Traffic Lights

Monitor agreement timelines between service areas.

Workflows

Facilitate interaction among different work areas, ensuring adherence to best practices.

THE BEST COST / BENEFIT OF THE MARKET TICKETING SYSTEM

What do customers think about Openser?

"Openser service management software has been our ITSM tool for over 15 years, ensuring care and service across various business areas."
José Luis Morán
Qualtia IT
"Openser has strengthened our service structures, focusing efforts and maintaining high-level SLAs with end users, improving areas and positioning IT as a business facilitator."
Roberto Carlos Martínez
Corporate IT

28

years of
experience

Learn more about our
success stories
.

Tickets registered monthly
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Daily attendance of agents and operators
+ 0
Openser's users
+ 0
Successful deployments
+ 0

28

Years Of Experience

Learn More About Our
Success Stories.

Tickets registered monthly
+ 0
Agents and Operators attend daily
+ 0
Users use Openser
+ 0
Successful deployments
+ 0
For proper Service Management
Openser is recognized as the top partner network
in Latin America, offering the ideal software solution.
SEE MORE
Openser is Found
Certified by Pink Elephant and awarded for innovation at the national level.
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Drowning in Complex and Expensive Implementations?

Openser’s infrastructure and technology make it easy to use and implement. With or without the help of our experts, you can be up and running with service management software in less time than you think. Start streamlining your operations today.

Software para la Gestión de Servicios ITSM

Customers who trust Openser Service Management Software

Amazingly easy to use And Implement.

ABOUT US

OpenSer is a service management software developed by OpenService, ideal for all types of companies.

TECHNICAL SUPPORT

Are you already an Openser customer and need technical assistance?

Web contact

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Opening Hours

Monday to Friday

9:00 – 13:00 and 15:00 – 18:00  (GMT-6)

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