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[vc_row fullwidth=”true” css=”.vc_custom_1497461981506{padding-top: 115px !important;padding-bottom: 100px !important;background-image: url(http://www.openser.com/wp-content/uploads/2016/07/software-itsm-funcionalidades-openser.jpg?id=1960) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][mk_fancy_title tag_name=”h1″ color=”#ffffff” size=”40″ font_family=”none” align=”center” animation=”fade-in”]Features[/mk_fancy_title][/vc_column][/vc_row][vc_row fullwidth=”true” css=”.vc_custom_1469055793638{background-color: #1c8cc4 !important;}”][vc_column][mk_fancy_title color=”#ffffff” size=”22″ margin_top=”50″ font_family=”none”]

Get to know the wide range of features powered by Openser

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Ticket Console

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The ticket console is thought to be the starting point for the attention and follow up of tickets assigned to an area or particular specialist and it allows to execute actions to several tickets at once as well as monitor the SLA performance through easy to identify and customizable semaphores. No more breached SLAs!

[/vc_column_text][/vc_column][vc_column width=”2/3″][mk_padding_divider size=”80″][vc_single_image image=”2333″ img_size=”full” alignment=”right” css_animation=”left-to-right” css=”.vc_custom_1503528453246{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}”][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1477418211960{background-color: #ffffff !important;}” id=”workflow”][vc_column width=”1/3″ css=”.vc_custom_1497893512476{padding-top: 9% !important;}”][mk_fancy_title strip_tags=”true” tag_name=”h1″ size=”34″ font_weight=”300″ margin_top=”45″ margin_bottom=”0″ font_family=”none” align=”center” animation=”scale-up”]Workflow[/mk_fancy_title][vc_column_text animation=”fade-in”]

Our platform includes a powerful workflow module which aims to automate different processes based on the rules that your organization requires.

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Dashboard

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Designed to offer a current snapshot of the day to day operations, offering the most important information to act immediately if needed.

[/vc_column_text][mk_padding_divider size=”15″][/vc_column][vc_column width=”2/3″][mk_padding_divider size=”70″][vc_single_image image=”2339″ img_size=”full” alignment=”right” css_animation=”right-to-left” css=”.vc_custom_1503528913026{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}”][/vc_column][/vc_row][mk_page_section bg_image=”http://www.nearcontact.com/openser/wp-content/uploads/2016/03/mesadeayudaopenser.png” blend_mode=”multiply” border_color=”#a5a5a5″ bg_position=”center center” bg_repeat=”no-repeat” bg_stretch=”true” enable_3d=”true” video_mask=”true” video_opacity=”0.8″ padding_top=”100″ padding_bottom=”100″ top_shape_color=”#ffffff” bottom_shape_color=”#ffffff” sidebar=”sidebar-1″][vc_column][mk_fancy_title color=”#ffffff” size=”50″ font_weight=”300″ margin_bottom=”0″ font_family=”none”]

Start your Service Desk Today!

[/mk_fancy_title][mk_button dimension=”flat” corner_style=”rounded” size=”x-large” url=”http://www.openser.com/demo” align=”center” bg_color=”#6cc049″ btn_hover_bg=”#5daa40″]Request a Demo[/mk_button][/vc_column][/mk_page_section][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1488991492919{background-color: #ffffff !important;}” id=”registrodeincidentes”][vc_column width=”1/3″ css=”.vc_custom_1495558168237{padding-top: 10% !important;}”][mk_fancy_title strip_tags=”true” tag_name=”h1″ size=”34″ font_weight=”300″ margin_bottom=”0″ font_family=”none” align=”center” animation=”scale-up”]

Activity and Task logging

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Manage specific cross department support activities aimed to solve a ticket. Better collaboration than ever!

[/vc_column_text][/vc_column][vc_column width=”2/3″][mk_padding_divider size=”60″][vc_single_image image=”1443″ img_size=”full” alignment=”right” css_animation=”right-to-left” css=”.vc_custom_1488835495680{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}”][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1488991502215{background-color: #efefef !important;}” id=”asignación”][vc_column width=”1/3″ css=”.vc_custom_1495558921844{padding-top: 12% !important;}”][mk_fancy_title strip_tags=”true” tag_name=”h1″ size=”34″ font_weight=”300″ margin_bottom=”0″ font_family=”none” align=”center” animation=”scale-up”]Second Level Support ticket escalation[/mk_fancy_title][vc_column_text animation=”fade-in”]

OpenSer offers automatic ticket assignation based in previously configured rules, speeding up the service and avoiding mistakes.

[/vc_column_text][/vc_column][vc_column width=”2/3″][mk_padding_divider size=”80″][vc_single_image image=”942″ img_size=”full” alignment=”right” css_animation=”left-to-right” css=”.vc_custom_1475171043300{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}”][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1488991514731{background-color: #ffffff !important;}” id=”gestiondeniveles”][vc_column width=”1/3″ css=”.vc_custom_1503610628115{padding-top: 4% !important;}”][mk_fancy_title strip_tags=”true” tag_name=”h1″ size=”30″ font_weight=”300″ margin_top=”90″ margin_bottom=”0″ font_family=”none” align=”center” animation=”scale-up”]

Semaphores (SLA’s visual indicator)

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Manage resolution times, making sure that the agreements between users and support departments are being reached through visual and customizable semaphores.

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Work hours per department

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Configure particular work hours for each department and measure them accordingly, enable better decision making.

[/vc_column_text][/vc_column][vc_column width=”2/3″][mk_padding_divider size=”80″][vc_single_image image=”2343″ img_size=”full” alignment=”right” css_animation=”left-to-right” css=”.vc_custom_1503529430294{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}”][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1488999628404{background-color: #ffffff !important;}” id=”notificaciones”][vc_column width=”1/3″ css=”.vc_custom_1495559687931{padding-top: 3% !important;}”][mk_fancy_title strip_tags=”true” tag_name=”h1″ size=”30″ font_weight=”300″ margin_top=”90″ margin_bottom=”0″ font_family=”none” align=”center” animation=”scale-up”]

Notifications and escalations

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OpenSer can support complex rules to notify and escalate about service’s status and SLA breaches to different people and roles, enabling the support organization to act quickly.

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Reporting

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Openser offers a powerful module to generate personalized reports based on the operational needs. Design your report, save it and pull it any time you need

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Customer satisfaction surveys

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The most important metric in a service is the user satisfaction. This measurement let us know if you are providing a service that fulfills the customer’s expectation.

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Agent Evaluation

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Surveys can be configured in order to identify which ones of the answers should be consider positive in order to offer a satisfaction score per agent, enabling the identification of improvement opportunities as well as opportunities to reward your best agents

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Knowledge Base

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OpenSer offers a powerful knowledge base that allows process and proceadure documentation to be used during service provisioning.

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Authentication

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OpenSer can be integrated with Active Directory as well as Google’s and Twitter’s API for user autenthication.

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