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Enhance the Customer
Experience

Interacting with users across various channels

Software Omnicanal

Omnichannel Solution

The omnichannel tool consolidates reports into one centralized location, integrating platforms such as WhatsApp, Facebook, Facebook Messenger, Chat, Email, Alexa, and the Openser portal for streamlined management.

With service channels, you can create enhanced service experiences and maximize productivity.

Benefits of Omnichannel Customer Service:

More Features:

Prevent overloads during peak hours.

Our Omnichannel system automatically assigns tickets to agents who have lighter workloads.

Consolidated Reports

Consolidated reports centralize all information in one place, simplifying the management and monitoring of all channels.

Cooling

Omnichannel provides the option to stop assigning tickets to your agents at the end of their shift or when they are offline.

Avoid repetitions

Allows agents to document customer details across multiple tickets without being assigned consecutive tasks during this period.

At Openser, we have over 29 years of experience.

Tickets Registered
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Agents and operators attend daily.
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Openser Users
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Deployments completed successfully
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Software para Gestión de Servicios

Reduce request solution times

Omnichannel functionality creates a better user experience, improving user contact with your company regardless of the channel.

Get a Free Demo of
Omnichannel at Openser

What are you waiting for to grow your company?

ABOUT US

OpenSer is a service management software developed by OpenService, ideal for all types of companies.

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9:00 – 13:00 and 15:00 – 18:00  (GMT-6)

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