fbpx

Service Desk Software

Openser (ITSM Software) is a Ticket System that encompasses the activities carried out by an organization to deliver IT Services with the highest possible value. Openser is designed around the world’s most recognized ITSM Best Practice framework: ITIL. With Openser ITSM Software, you can streamline your IT Service Management, improve efficiency, and ensure top-notch Service Delivery.

certificacionpinkveify

SERVICE DESK INCIDENT MANAGEMENT SOFTWARE

Software for Service Desk aligned with ITIL

Contact point

Customer Support Software for Service Desk is a tool that manages different channels efficiently.

Designed to Operate

With more than 29 years of experience operating Service Desks for all types of companies, we have created a tool designed for efficient operation.

Advanced Statistics

With Openser Customer Support Software, making decisions is easier as it offers numerous options to obtain operational statistics.

ITIL Processes

Our Service Desk Openser system is certified under the most important ITIL operating processes.

Service Levels

Openser automatically calculates the most important indicators of your Service Desk to identify opportunities for improvement.

value customers users viewer
Customer Satisfaction

The Openser Service Desk Software includes a section of indicators to gather feedback from served users.

How do we do it?

KNOW THE STEPS TO IMPROVE YOUR SERVICE

To receive

it offers better process management and the ability to generate or request support tickets through our user portal, which is also available on mobile devices.

To receive

It offers better process management and the ability to generate or request support tickets through our user portal also available on mobile devices.

Sort out

Streamline the classification of services to reduce costs and risks in operations with Openser's process management.

Sort out

Streamline the classification of services by reducing costs and risks in the operation with Openser's process management.

To assign

Assign collaborators and reduce response times by providing solutions to services through ticket monitoring, improving efficiency with alerts and notifications.

To assign

Assign collaborators and reduce response times by providing solutions to services with ticket monitoring, improving time thanks to alerts and notifications.

Act

Continuously strengthen your service through our formal feedback channels for Service Desk Software.

Act

Constantly strengthen your service, through our formal feedback channels for Service Desk Software.

Openser Help Desk System

Certified by Pink Elephant and awarded for innovation at the national level.

OPENSER SYSTEM FOR HELP DESK

Certified by Pink Elephant and Awarded in Innovation at National Level

Benefits of Openser Service Desk Software:

The best ticketing system on the market.

What do customers think about Openser?

Openser has been our ITSM tool for over 15 years, ensuring care and service across various areas of our business.
José Luis Morán
Qualtia IT
Openser has strengthened our service structures, focusing efforts on maintaining high-level SLAs with end users, improving areas, and positioning IT as a business facilitator.
Roberto Carlos Martínez
Corporate IT

Clients who trust Openser!

ABOUT US

OpenSer is a service management software developed by OpenService, ideal for all types of companies.

TECHNICAL SUPPORT

Are you already an Openser customer and need technical assistance?

Web contact

Send WhatsApp

Opening Hours

Monday to Friday

9:00 – 13:00 and 15:00 – 18:00  (GMT-6)

Start typing and press Enter to search