Openser Management Software adapts the functionalities for your company:
Assignment to 2nd level areas
Evaluation by Agent
Work Hours by Agent
Notifications and Escalations
Reporter
Satisfaction surveys
Assignment to 2nd level areas
Openser has automatic allocation of tickets based on business rules, speeding up registration and avoiding mistakes.
Evaluation by Agent
Openser offers the flexibility to mark certain responses as critical to offer an individual agent rating.
Work Hours by Agent
Complex operations usually require the participation of more than a group of agents serving services.
Notifications and Escalations
Openser has the ability to implement complex notification and escalation rules to send the necessary notices to those responsible for the service.
Reporter
Powerful module to create personalized reports based on needs, configure the desired fields and filters to extract the relevant information from the tickets.
Satisfaction surveys
The most important indicator for a service is user satisfaction. This measurement allows us to see if we are providing a service in the way and form that the user expects.
Omnichannel
The Omnichannel tool allows you to maintain contact with your customers from various channels such as WhatsApp, Facebook, Facebook Messenger, Chat, from the Openser Portal.
PRODUCTS
Openser
Omnichannel
Mobile Alexa
Power BI
SOLUTIONS
SMEs
Corporate
Sectors
Functionalities
RESOURCES
Blog
Reseller
Are you already an Openser client and need technical assistance? web contact Send whatsapp
Office hours
Monday to Friday 9:00 a.m. – 1:00 p.m. and 3:00 p.m. – 6:00 p.m.
Time in Mexico City (GMT-6)