SERVICE MANAGEMENT SOFTWARE

Configurable for any business area

Openser will help you to have a Ticket Control

What is Software Openser?

Software for Service Management based on best practices, which mainly supports the function of IT Service Management (ITSM) or Customer Service Center, from initial contact to service closure, helping to control service times and satisfaction of the user.

How do we do it?

Learn how the Service Management Software works

1. Registry

Offer your clients the ability to request services on our user portal or mobile devices.

2. Management

Streamlines the classification of services, reducing costs and risks in the operation.

3. Solution

Reduces response times and solution to services through indicators and alerts from SLA’s.

4. Evaluation

Constantly strengthen your service, through our formal feedback channels.

OPENSER IS FOUND

Certified by Pink Elephant and Awarded in Innovation at National Level

OPENSER IS FOUND

Certified by Pink Elephant and
Awarded in Innovation at National Level

KNOW THE FUNCTIONS OF THE INCIDENT MANAGEMENT SOFTWARE

It's time to minimize your costs and manage!

Activities and Tasks

Manages punctual supports between service areas.

Satisfaction surveys

They allow us to measure the level of service in the way and form that the user expects.

Notifications and Escalations

Ability to implement notification and escalation rules.

Stored in the Cloud

Ensure a smooth and seamless transition with cloud-based solutions.

SLA's traffic lights

Control time by monitoring agreements between service areas.

Workflows

Interaction of various work areas, ensuring adherence to best practices.

THE BEST COST / BENEFIT OF THE MARKET TICKETING SYSTEM

What do customers think about Openser?

"Openser service management software has been our ITSM tool for more than 15 years to ensure care and service in different areas of the business."

Ing. José Luis Morán

TI Qualtia

"Openser has strengthened our service structures, focusing efforts and maintaining SLAs at a high level, with end users, improving areas and making IT a business facilitator."

Ing. Roberto Carlos Martínez

TI Corporativo

years of
experience

Learn more about our
success stories.

+ 0

Tickets registered monthly

+ 0

Agents and Operators attend daily

+ 0

Users use Openser

+ 0

Successful deployments

Years Of Experience

Learn More About Our
Success Stories.

+ 0

Tickets registered monthly

+ 0

Agents and Operators attend daily

+ 0

Users use Openser

+ 0

Successful deployments

Openser Software Helps You Generate Good Management Service Management

Openser is adaptable to all types of companies:

Drowned In Complex And Expensive Implementations?

Openser is surprisingly easy to use, but above all to implement due to its infrastructure and technology. With or without the help of our experts, you can start using the Service Management Software in less time than you think. Start now to optimize your operations.

The ideal Software for the correct

Management of Services

Openser is recognized as best Partner Network at Latin American Level

Clients who trust Openser!