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SERVICE MANAGEMENT SOFTWARE

Configurable for any Business Unit, Manage your Tickets and integrate Omnichannel into your Business. Openser primarily supports the IT Service Management (ITSM) or Customer Service Center function, from initial contact to service closure, helping to control service times and user satisfaction.

Openser will help you have a Ticket Control

Software para Gestión de Servicios

Software based on ITIL best practices

Openser is our advanced ITSM Solution that seamlessly streamlines workflows, increases efficiency, and improves customer satisfaction. Discover our feature-rich platform now!

This is how the
Service Management Software Works

Offer your clients the ability to request services on our user portal or mobile devices.
Streamlines the classification of services, reducing costs and risks in the operation.
Reduces response times and solution to services through indicators and alerts from SLA’s.
Constantly strengthen your service, through our formal feedback channels.

OPENSER IS FOUND

Certified by Pink Elephant and
Awarded in Innovation at National Level

KNOW THE FUNCTIONS OF THE INCIDENT MANAGEMENT SOFTWARE

It's time to minimize your costs and manage!

Activities and Tasks

Manages timely support between service areas.

Satisfaction surveys

Satisfaction surveys Allow us to measure the level of service in the manner and form that the user expects.

Notifications and Escalations

Ability to implement notification and escalation rules.

Stored in the Cloud

Ensure a smooth and seamless transition with cloud-based solutions.

SLA's traffic lights

Control time by monitoring agreements between service areas.

Workflows

Interaction of different work areas, ensuring adherence to best practices.

THE BEST COST / BENEFIT OF THE MARKET TICKETING SYSTEM

What do customers think about Openser?

"Openser service management software has been our ITSM tool for more than 15 years to ensure care and service in different areas of the business."
Ing. José Luis Morán
TI Qualtia
"Openser has strengthened our service structures, focusing efforts and maintaining SLAs at a high level, with end users, improving areas and making IT a business facilitator."
Ing. Roberto Carlos Martínez
TI Corporativo

28

years of
experience

Learn more about our
success stories
.

+ 0
Tickets registered monthly
+ 0
Agents and Operators attend daily
+ 0
Users use Openser
+ 0
Successful deployments

28

Years Of Experience

Learn More About Our
Success Stories.

+ 0
Tickets registered monthly
+ 0
Agents and Operators attend daily
+ 0
Users use Openser
+ 0
Successful deployments
The ideal Software
for the correct​ Management of Services Openser is recognized
as best Partner Network at Latin American Level
SEE MORE
Openser is Found
Certified by Pink Elephant and Awarded in Innovation at National Level
Learn More
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Drowned In Complex And Expensive Implementations?

Openser is surprisingly easy to use, but above all to implement due to its infrastructure and technology. With or without the help of our experts, you can start using the Service Management Software in less time than you think. Start now to optimize your operations.
Software para la Gestión de Servicios ITSM

Customers who trust Openser Service Management Software

Amazingly easy to use, Especially to implement.

ABOUT US

OpenSer is a service management software developed by OpenService, ideal for all types of companies.

TECHNICAL SUPPORT

Are you already an Openser customer and need technical assistance?

Web contact

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Opening Hours

Monday to Friday

9:00 – 13:00 and 15:00 – 18:00  (GMT-6)

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