24/7 virtual assistant!

Alexa attends to your services 24 hours a day, 365 days a year.

Openser provides the ability to manage service requests from one or more help desks from Alexa, with which you can attend in a timely manner all the assigned services and provide effective and immediate solutions to your customers wherever you are.

Alexa attends to your services 24 hours a day, 365 days a year.

Implementation of Openser with Alexa AWS

Create Tickets in Openser with your voice!

Through the Alexa skill, the logic of some business process can be configured to create Tickets, which can activate Workflows in Openser through voice commands, speeding up allocation and response times.Likewise, Alexa offers us the possibility of invoking Web Services that carry out one or more actions external to Openser, for example: create a work order in a billing system, call a customer service representative, supervise the execution tasks, products, electronics remotely or even integrate with your company’s apps.

"Alexa, raise an Incident to ..."

How does your virtual assistant Alexa work with Openser?

Alexa is capable of generating Model Tickets through voice commands.Additionally, it can be configured to send SMS-type notifications, Push Notifications (iOS & Android), Emails and Telephone Calls to the different destinations required for your business.

Scenarios

MAINTENANCE

HUMAN RESOURCES

TECHNICAL SERVICE

Characteristics

The Echo Dot (3rd Gen) device is a smart speaker that is voice controlled and connects you to Alexa via Wi-Fi network. Thanks to its Skill Openser it is able to generate previously defined Tickets according to the needs of your business.The Echo Dot (3rd Gen) device is a smart speaker that is voice controlled and connects you to Alexa via Wi-Fi network. Thanks to its Skill Openser it is able to generate previously defined Tickets according to the needs of your business.

Connectivity

Wi-Fi

Compatibility

iOS & Android (Alerts)

Size

4.3 cm high x 9 cm in diameter

Material

Rigid plastic

Weight

300gr

*Do not use this device in the rain or near water or in highly humid locations. It contains small parts that can cause a short circuit.

Alexa Echo Dot

3rd Generation

$400

MXN per month

Implementation on Alexa Echo Dot Device

Includes 3 hours a month for configuration adjustments

Minimum rent 3 months

Does not include device.

* Cost per additional hour of configuration $ 500 MXN. Configuration adjustments are considered changes in destination of all kinds notification, model ticket type changes and support. Deliveries of the devices between 15 to 30 days.