Great Experiences!
We are proud to be able to collaborate with various companies and support them in their daily operation.
Grupo Gonher has strengthened its service structures
Knowing Gonher
GONHER DE MEXICO S.A. de C.V. is a pioneering company that is dedicated to the manufacture of filters for oil, air, gasoline, fuel and water, both for automobiles and for heavy, industrial, agricultural and maritime equipment, always committed to manufacturing products that meet the requirements of all its customers through quality systems and continuous improvement of its processes, products and services to continue consolidating itself as a world-class company.
Openser
GONHER has a Service Desk (CAS) where it provides attention to the FI, PP, MM, SD, WM modules (BASIS SAP) as 1st level support, in addition to this it provides support to Billing platforms, the Suppliers Portal platform. , Microsoft application platforms (sharepoint, O365, One Drive), BO application, EDI, internal company portals developed inhouse, and various applications such as Sonarh (HR platform) where OPENSER was implemented and contributes to being the tool that manages the life cycle of the mentioned services.
"Openser has supported us by strengthening our service structures, focusing efforts and keeping SLAs at a high level with end users, strengthening areas and making IT a business facilitator."
Ing. Roberto Carlos Martínez
TI Corporativo
Qualtia has managed to ensure the attention and service in the different areas
Knowing Qualtia
QUALTIA ALIMENTOS was born as “KIR Alimentos” in 1972, product of the partnership of an industrial group from Monterrey called Troqueles y Esmaltes with Canada Packers, the world leader in cold cuts at that time.Today it is a company that manufactures, distributes and markets quality refrigerated food accessible to the Mexican market.
Openser
QUALTIA has a Service Desk where it provides attention to technology users and in addition to other service areas where OPENSER was implemented and contributes to being the tool that manages the life cycle of services.
"Openser has been our ITSM tool for more than 15 years to ensure the attention and service in the different areas of the business."
Ing. José Luis Morán
TI Qualtia
Improvement in the monitoring of Incidents and Requirements of our users
Knowing Global Telesourcing
Global Telesourcing is a sales process outsourcing company, providing premium services for Fortune 1000 companies and other organizations.
Openser
Global Telesourcing has an Openser instance exploiting the Incidents and Requirements modules to support its IT Service Desk where they manage customer service – internal users with tickets related to ICT and administrative applications.Global Telesourcing manages the life cycle of IT services through Openser
“After the implementation of Openser in the company, we have managed to give a better follow-up to the Incidents and Requirements of our users; thanks to the fact that we can adapt each category of our catalog to request the minimum information required, it saves us a lot of rework and we can solve more quickly "
Ing. Fernando Bernal
Service Desk Coordinador
Customers
