What is OpenSer?
[/mk_fancy_title][vc_column_text animation=”bottom-to-top”]Openser is a service management product based on best practice that supports IT processes mainly or the Service Desk. From the initial contact until the service closure, helping providing metrics such as resolution times and customer satisfaction.
[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row fullwidth=”true” css=”.vc_custom_1495828982219{padding-top: 2% !important;padding-bottom: 1% !important;}”][vc_column][mk_fancy_title tag_name=”h3″ color=”#000000″ size=”38″ line_height=”65″ font_weight=”300″ margin_top=”30″ font_family=”none” align=”center” animation=”scale-up”]How do we do it?
[/mk_fancy_title][/vc_column][/vc_row][vc_row fullwidth=”true” css=”.vc_custom_1496767249581{padding-top: 4% !important;padding-bottom: 5% !important;}”][vc_column width=”1/4″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2016/03/software-de-itsm-registro-openser-1.png” title=”1- Logging” title_size=”22″ title_top_padding=”5″ title_bottom_padding=”0″ animation=”top-to-bottom”]OpenSer allow users to register tickets from within the Service Desk, a customized customer portal or mobile devices.
[/mk_icon_box2][/vc_column][vc_column width=”1/4″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2017/06/software-itsm-de-gestion-openser.png” title=”2- Management” title_size=”22″ title_top_padding=”5″ title_bottom_padding=”0″ animation=”scale-up”]Speed up the classification of services helping towards operative cost and risk reduction.
[/mk_icon_box2][/vc_column][vc_column width=”1/4″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2016/03/software-itsm-solucion-openser.png” title=”3- Resolution” title_size=”22″ title_top_padding=”5″ title_bottom_padding=”0″ animation=”scale-up”]Reduce response and solution times through metrics, escalations and alerts aligned to Service Level Agreements.
[/mk_icon_box2][/vc_column][vc_column width=”1/4″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2017/06/software-itsm-evaluacion-openser.png” title=”4- Evaluation” title_size=”22″ title_top_padding=”5″ title_bottom_padding=”0″ animation=”scale-up”]Continually improve services through official feedback channels.
[/mk_icon_box2][/vc_column][/vc_row][vc_row fullwidth=”true” css=”.vc_custom_1497455429573{padding-top: 115px !important;padding-bottom: 115px !important;background-image: url(https://www.openser.com/wp-content/uploads/2016/03/administracion-de-servicios-de-ti-ITSM-openser.jpg?id=1768) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1/2″][mk_fancy_title tag_name=”h3″ color=”#ffffff” size=”28″ font_family=”none” animation=”left-to-right”]Openser, speeding up
operational procceses.
Service Follow up
[/mk_fancy_title][vc_column_text disable_pattern=”false” align=”center” animation=”scale-up”]Offer the service owners powerful tools to manage and properly follow up on tickets through mechanisms
such as alarms and reminders before the service levels are breached.
Features
[/mk_fancy_title][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false”][vc_column width=”1/4″][mk_padding_divider size=”64″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2017/05/software-itsm-administracion-de-servicios-openser.png” title=”SERVICE MANAGEMENT” description_color=”#919191″ animation=”left-to-right”]The Service Desk is the single point of contact between the service consumers and the provisioning areas.[/mk_icon_box2][/vc_column][vc_column width=”1/4″][mk_padding_divider size=”64″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2017/05/software-itsm-encuestas-de-satisfaccion-openser.png” title=”SATISFACTION SURVEYS” description_color=”#919191″ animation=”left-to-right”]The most important metric in a service is the user satisfaction. This measurement let us know if you are providing a service that fulfills the customer’s expectation.[/mk_icon_box2][/vc_column][vc_column width=”1/4″][mk_padding_divider size=”64″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2017/05/software-itsm-semaforos-sla-openser.png” title=”SLA SEMAPHORE (SLA´S)” description_color=”#919191″ animation=”left-to-right”]Through service availability schedules, OpenSer can manage Service Levels based on SLA which can be different for each service and support deparment.[/mk_icon_box2][/vc_column][vc_column width=”1/4″][mk_padding_divider size=”64″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2017/05/software-itsm-dashboard-openser.png” title=”DASHBOARD” description_color=”#919191″ animation=”left-to-right”]OpenSer’s dashboard shows in a single view the most relevant information related to the day to day operation. It also allows several filters such as time range to show the information that interests you the most.[/mk_icon_box2][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false”][vc_column width=”1/4″][mk_padding_divider size=”64″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2017/05/software-itsm-workflow-openser.png” title=”Workflow” description_color=”#919191″ animation=”left-to-right”]OpenSer allows processes where different departments and systems interact to be automated, assuring best practice compliance as well as measurement and proper follow up for everyone involved.[/mk_icon_box2][/vc_column][vc_column width=”1/4″][mk_padding_divider size=”64″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2017/05/software-itsm-autoservicio-openser.png” title=”SELF SERVICE” description_color=”#919191″ animation=”left-to-right”]OpenSer empowers users to create their own ticket without the intervention of a Service Desk, reducing costs while managing risks.[/mk_icon_box2][/vc_column][vc_column width=”1/4″][mk_padding_divider size=”64″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.openser.com/wp-content/uploads/2017/05/software-itsm-gestion-de-conocimiento-openser.png” title=”KNOWLEDGE BASE” description_color=”#919191″ animation=”left-to-right”]OpenSer offers a powerful knowledge base that allows process and procedure documentation to be used during service provisioning.[/mk_icon_box2][/vc_column][vc_column width=”1/4″][mk_icon_box icon=”mk-moon-medal” title=”ITIL COMPLIANT” style=”boxed” icon_location=”top” icon_color=”” icon_circle_color=”#e0078c” title_color=”#000000″ margin=”0″]OpenSer is designed to support processes aligned to ITSM best practices (ITIL), certify by Pink Elephant and their industry wide recognized “Pink Verify” program.[/mk_icon_box][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”70″][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1467859711959{background-color: #1c8cc4 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1/2″][mk_padding_divider size=”65″][mk_fancy_title tag_name=”h3″ color=”#ffffff” size=”35″ force_font_size=”true” size_tablet=”40″ size_phone=”30″ font_weight=”300″ txt_transform=”capitalize” letter_spacing=”2″ font_family=”Lato” font_type=”google” animation=”left-to-right”]Drown in costly and complex implementations?
[/mk_fancy_title][vc_column_text disable_pattern=”false” align=”right” animation=”scale-up”]Openser is surprisingly easy to use and implement due to the technology it uses. With or without the help of our expert consultants you can start using the software before you think. Start optimizing your operations now!
[/vc_column_text][mk_button dimension=”flat” corner_style=”rounded” size=”x-large” url=”https://www.openser.com/en/request-demo” margin_top=”6″ bg_color=”#6cc049″]Request a Demo[/mk_button][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”50″][mk_image src=”https://www.openser.com/wp-content/uploads/2017/05/soluciones-itsm-openser.png” image_size=”full” align=”center” animation=”top-to-bottom”][mk_padding_divider size=”50″][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1471648068049{background-color: #d8d8d8 !important;}”][vc_column][mk_padding_divider size=”25″][mk_fancy_title color=”#58595b” size=”34″ font_weight=”400″ font_family=”none” align=”center”]Where we are?
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