Meet the Openser Management Software

The Ideal Software to Manage the Services of your Company

Software de Gestión Openser
Workflows de Software de Gestión

Workflows

Workflow module

Our Management Software includes a powerful workflow module with which you can automate different processes based on your company’s business rules.

Ticket Console

Management software

The support ticket console is designed to be the starting point for the attention of tickets assigned to a particular area or agent, it executes actions available to more than one ticket at the same time. Monitor service level agreements through your traffic lights.

No more expired tickets!

Tickets de Software de Gestión
Dashboard de Software de Gestión

Dashboard

All your data on a single platform

Designed to offer a summary view of personal operational information at the moment, showing the most relevant ticket data to act immediately.

Registration of Activities and Tasks

The Services you manage may require more than one resource or collaborators for their attention and solution. It is not necessary to open a series of tickets for each task, authorization, validations and compliance.

Manages the specific supports between service areas to solve the related ticket.

More collaboration than ever!

Actividades de Software de Gestión
Service Management Software

Attend and Lift tickets
from your cell phone!

Attend and Lift tickets from your cell phone!

Maintain good business management

Management Software Openser adapts the functionalities for your company:

Assignment to 2nd level areas

Openser has automatic allocation of tickets based on business rules, speeding up registration and avoiding mistakes.

Notifications and Escalations

Openser has the ability to implement complex notification and escalation rules to send the necessary notices to those responsible for the service.

Evaluation by Agent

Openser offers the flexibility to mark certain responses as critical to offer an individual agent rating.

Reporter

Powerful module to create personalized reports based on needs, configure the desired fields and filters to extract the relevant information from the tickets.

Work Hours by Agent

Complex operations usually require the participation of more than a group of agents serving services.

Satisfaction surveys

The most important indicator for a service is user satisfaction. This measurement allows us to see if we are providing a service in the way and form that the user expects.

SLA's de Software de Gestión

Traffic Lights (SLA's)

Control resolution times by monitoring the agreements between the service areas and the client, in a visual way through traffic lights, which will help you to prevent violating SLA’s.

Traffic Lights (SLA's)

Control resolution times by monitoring the agreements between the service areas and the client, in a visual way through traffic lights, which will help you to prevent violating SLA’s.

SLA's de Software de Gestión
Base de conocimiento de Software de Gestión

Knowledge Base

Openser has a powerful knowledge base module around articles of known errors that will appear suggested by the tool when registering a service, both for the Service Desk and for the end user.

Base de conocimiento de Software de Gestión

Knowledge Base

Openser has a powerful knowledge base module around articles of known errors that will appear suggested by the tool when registering a service, both for the Service Desk and for the end user.

Authentication

Openser can integrate with Active Directory and Google and Twitter APIs to authenticate access to its users.

Sistema Administración de Servicios
WHAT ARE YOU ABLE TO DO with the openser Management Software?

The possibilities are endless

App de Software de Gestión

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