Enhance the experience
Interaction with the user from different channels!
Organizing the support or assistance team through different channels is a constant struggle. Today, many companies fail to meet customer expectations through different channels. The Omnichannel tool allows you to keep in touch with your customers from various channels such as WhatsApp, Facebook, Facebook Messenger , Chat, E-mail, Alexa, as well as from the Openser Portal.
With new service channels, you can create better service experiences, to optimize productivity to the maximum.
Benefits in customer service with Omnichannel:
Thanks to the WhatsApp channel you can interact with users from the web application or from the cell phone. Omnichannel to assign chats to specific agents and convert finished conversations into tickets.
At Openser we have more than 25 years of experience
Reduce request solution times
Omnichannel functionality creates a better user experience, improving user contact with your company regardless of the channel.
Get a Free Demo of
Omnichannel at Openser
What are you waiting for to grow your company?