Enhance the experience
the client's

Interaction with the user from different channels!

Software Omnicanal

Omnichannel Solution

Organizing the support or assistance team through different channels is a constant struggle. Today, many companies fail to meet customer expectations through different channels. The Omnichannel tool allows you to keep in touch with your customers from various channels such as WhatsApp, Facebook, Facebook Messenger , Chat, E-mail, Alexa, as well as from the Openser Portal.

With new service channels, you can create better service experiences, to optimize productivity to the maximum.

Plataforma Omnicanal
Plataforma Omnicanal

Benefits in customer service with Omnichannel:

Thanks to the WhatsApp channel you can interact with users from the web application or from the cell phone. Omnichannel to assign chats to specific agents and convert finished conversations into tickets.

Integrate the business fanpage so that agents can intervene and help users when they comment on their page asking for help or speak on Messenger Facebook. You can set response time limits for tickets.

The web chat or form is a quick way of contact so that users can raise a ticket and get a quick response without having to wait long for an agent.

When receiving an email and having Omnichannel implemented, the difference is that each email is categorized, prioritized and assigned to a specific support agent.

More Features:

Avoid overloads at peak hours

Prevent rush hours from overwhelming your agents. Our Omnichannel automatically assigns tickets to agents with lighter loads.

Consolidated reports

Reports from all channels consolidated, making it easy to manage and monitor all channels from one place.

Cooling

Omnichanel gives the option to stop assigning tickets to your agents before they finish their shift or after business hours.

Avoid repetitions

Allows agents to document customer details with subsequent tickets. No consecutive tickets are assigned to agents during this time.

At Openser we have more than 25 years of experience

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Tickets registered Monthly
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Agents and Operators attend daily
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Users use Openser
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Successful deployments
Software para Gestión de Servicios

Reduce request solution times

Omnichannel functionality creates a better user experience, improving user contact with your company regardless of the channel.

Get a Free Demo of
Omnichannel at Openser

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