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Enhance the Customer
Experience

Interaction with the user from different channels!

Software Omnicanal

Omnichannel Solution

The omnichannel tool enables the consolidation of reports in one centralized location, encompassing platforms like WhatsApp, Facebook, Facebook Messenger, Chat, Email, Alexa, as well as the Openers portal.

With new service channels, you can create better service experiences, to optimize productivity to the maximum.

Plataforma Omnicanal

Benefits in customer service with Omnichannel:

More Features:

Avoid overloads at peak hours

Prevent rush hours from overwhelming your agents. Our Omnichannel automatically assigns tickets to agents with lighter loads.

Consolidated reports

Consolidated Reports in one place, making it easy to manage and monitor all channels.

Cooling

Omnichanel gives the option to stop assigning tickets to your agents before they finish their shift or after business hours.

Avoid repetitions

Allows agents to document customer details with subsequent tickets. No consecutive tickets are assigned to agents during this time.

At Openser we have more than 25 years of experience

Tickets registered Monthly
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Agents and Operators attend daily
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Users use Openser
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Successful deployments
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Software para Gestión de Servicios

Reduce request solution times

Omnichannel functionality creates a better user experience, improving user contact with your company regardless of the channel.

Get a Free Demo of
Omnichannel at Openser

What are you waiting for to grow your company?

ABOUT US

OpenSer is a service management software developed by OpenService, ideal for all types of companies.

TECHNICAL SUPPORT

Are you already an Openser customer and need technical assistance?

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Opening Hours

Monday to Friday

9:00 – 13:00 and 15:00 – 18:00  (GMT-6)

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