Power BI integration with Openser
Power BI is an Executive Module of Business Intelligence that contains the most representative measurements of service management such as service levels (SLA's) on response times and solution on different priorities, metrics by different support groups or compared departments vs. the time dimension for decision making and continuous improvement of the operation on the service served.
Unification
Unify data from multiple sources to create interactive, wrap-around dashboards that provide actionable insights and improve business results.
Ticket Set
View in a general and extended way the set of Tickets created, in order to obtain reports to guarantee compliance and attention to the services requested.
Complete information
Get complete information on the performance of different care groups in one view.
Time
Control resolution times, monitoring the agreements between the service areas and the client, visually through the SLA’s Directives.
Location
Geographically locate the source of care requests, and understand the customer’s needs in more detail.
Analyze the total count of Tickets by categories in Power BI, thus understanding the nature of the most common requirements and make the corresponding adjustments to the operation.
Power BI / Openser shows significant conclusions with the different types of data visualization, integrated artificial intelligence functionalities, seamless integration of Excel, among others.
The complexity and security risks of various solutions with one analytics platform that scales from individuals to the organization as a whole.
Get an enterprise-scale self-service analysis
