Power BI integration with Openser
Power BI is an Executive Module of Business Intelligence that contains the most representative measurements of service management such as service levels (SLA's) on response times and solution on different priorities, metrics by different support groups or compared departments vs. the time dimension for decision making and continuous improvement of the operation on the service served.
Unify data from multiple sources to create interactive, wrap-around dashboards that provide actionable insights and improve business results.
View in a general and extended way the set of Tickets created, in order to obtain reports to guarantee compliance and attention to the services requested.
Get complete information on the performance of different care groups in one view.
Control resolution times, monitoring the agreements between the service areas and the client, visually through the SLA’s Directives.
Geographically locate the source of care requests, and understand the customer’s needs in more detail.