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25 Aniversario
25 Aniversario

Service Management Software

Management Software simplifies service delivery!

Service Management Software

Openser is a Ticket System focused on the correct Management and Support Services, operates under the best practices the ITIL market its powerful functionalities allow optimal performance to deliver Support, Customer and User Service in a timely manner, improving the times of attention and solution to various requirements of Support or Service.
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Plataforma Omnicanal
Plataforma Omnicanal

Enjoy Our Features!

Optimal Management for your Services

SLA's

Control the resolution times by monitoring the agreements between the service areas and the customer in a visual way through the traffic lights that will help you prevent breaking the SLA’s.

Dashboard

Designed to offer a summary view of the operational personal information at the moment, showing the most relevant data of the tickets to act immediately.

Notifications and Escalations

Openser has the ability to implement complex notification and escalation rules to send the necessary notifications to those responsible for the service.

IT management

With the Ticketing Openser System you will be able to make decisions easier since it offers numerous options to obtain operation statistics.

Workflow

The Management Software includes a powerful workflow module (Workflows) with which you can automate different processes based on business rules of your company.

2nd Level Assignment

Openser has the automatic allocation of tickets based on business rules, speeding up registration and avoiding mistakes.

At Openser we have more than 25 years of experience

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Tickets registered Monthly
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Agents and Operators attend daily
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Users use Openser
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Successful deployments
Software para Gestión de Servicios

Openser Grows Along With You

Reduce Costs, Increase Productivity and Improves Customer service

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Improve your Management of Services Now!

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