Service Desk Software

Openser (Software ITSM) ticket system that encompasses the activities that are carried out by an organization to deliver IT services with the highest possible value offer. Openser is designed around the world’s most recognized ITSM best practice framework: ITIL.

SERVICE DESK INCIDENT MANAGEMENT SOFTWARE

Software for Service Desk aligned with ITIL

Contact point

Customer Support Software for Service Desk is a tool that manages different channels efficiently.

Designed to Operate

More than 20 years of experience operating Service Desk with all types of Company. They allow us to create a tool designed to have an efficient operation.

Advanced statistics

With the Openser Customer Support Software, making decisions is easier since it offers numerous options to obtain operation statistics.

ITIL Processes

Our Service Desk Openser system is certified under the most important ITIL operating processes.

Service levels

Openser automatically calculates the most important indicators of your Service Desk to identify opportunities for improvement.

Customer satisfaction

The Software for Service Desk Openser offers a section of indicators to obtain feedback from users served.

How do we do it?

KNOW THE STEPS TO IMPROVE YOUR SERVICE

To receive

It offers better process management and the ability to generate or request support tickets through our user portal also available on mobile devices.

To receive

It offers better process management and the ability to generate or request support tickets through our user portal also available on mobile devices.

Sort out

Streamline the classification of services by reducing costs and risks in the operation with Openser's process management.

Sort out

Streamline the classification of services by reducing costs and risks in the operation with Openser's process management.

To assign

Assign collaborators and reduce response times by providing solutions to services with ticket monitoring, improving time thanks to alerts and notifications.

To assign

Assign collaborators and reduce response times by providing solutions to services with ticket monitoring, improving time thanks to alerts and notifications.

Act

Constantly strengthen your service, through our formal feedback channels for Service Desk Software.

Act

Constantly strengthen your service, through our formal feedback channels for Service Desk Software.

OPENSER SYSTEM FOR HELP DESK

Certified by Pink Elephant and Awarded in Innovation at National Level

OPENSER SYSTEM FOR HELP DESK

Certified by Pink Elephant and Awarded in Innovation at National Level

Software Benefits for Service Desk Openser:

THE BEST TICKETING SYSTEM ON THE MARKET

What do customers think about Openser?

"Openser has been our ITSM tool for more than 15 years to ensure care and service in different areas of the business."

Ing. José Luis Morán

TI Qualtia

"Openser has strengthened our service structures, focusing efforts and maintaining SLAs at a high level, with end users, improving areas and making IT a business facilitator."

Ing. Roberto Carlos Martínez

TI Corporativo

Clients who trust Openser!

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Openser is adaptable to all types of companies