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SOFTWARE
ADMINISTRATION
OF SERVICES

Openser is a basic element Ticketing System in every IT department. It supports the function of IT Service Management (ITSM) or Customer Service Center.
Openser Software de ITSM

SOFTWARE
ADMINISTRATION
OF SERVICES

Openser is a basic element Ticketing System in every IT department. It supports the function of IT Service Management (ITSM) or Customer Service Center.
Openser Software de ITSM

FEATURES

CONTACT POINT

With our Ticket Management System you can have a single point of contact to manage different channels efficiently.

SERVICE LEVELS

The Assistance Ticket Control System automatically calculates the most important indicators of your Service Desk to identify opportunities for improvement.

ITIL processes

Our Openser Ticket System is certified under the most important ITIL operation processes.

customer satisfaction

The Openser Ticket Software offers you a section of indicators to obtain feedback from users served.

IT Management Software

  • Workflow - Automate processes
  • Dashboard - Relevant information on one page
  • Activities and Tasks Register
  • Reduce operating costs
  • Timely Escalation of Problems
  • Create and attend tickets from your mobile device
Winners in Innovation at NATIONAL Level
Manage all your customer service requests
Technology and Innovation Leaders

HOW DO WE DO IT?

Registry

Offer better process management and the ability to request a support ticket through our user portal also available on mobile devices.

Management

Streamline the classification of services by reducing costs and risks in the operation with Openser's process management.

Solution

Reduce response times with ticket software and solution to the services through indicators and alerts of the agreed service levels (SLA's).

Evaluation

Constantly strengthen your service with the ticket system, through our formal feedback channels.

Administración de Procesos
YOU CAN CREATE AND ATTEND
SUPPORT TICKETS FROM YOUR CELL!

TESTIMONIALS

"Openser has supported us by strengthening our service structures by focusing efforts and keeping SLA's at a high level with end users, empowering areas and making IT a business facilitator."
Eng. Roberto Martínez
Corporate IT
"Openser has been our ITSM tool for more than 15 years to ensure attention and service in different areas of the business."
Eng. José Morán

SOME OF OUR CUSTOMERS

Software para Mesa de Ayuda
Software para Help Desk
Sistema de Soporte al Cliente
Software de Mesa de Servicio

Your path to better Service Management with
Openser Support Software!

REQUIREMENT MANAGEMENT / ITIL SERVICES MANAGEMENT

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