Ticketing System Software

Efficiently manage and streamline your processes with our advanced Ticketing System. Simplify customer support, issue tracking, and task management for enhanced productivity. Explore our solution now!"

Openser Features

Dashboard

Designed to provide an at-a-glance summary of personal operational information, displaying the most relevant ticket data for immediate action.

IT Management

With the ticketing system Openser facilitates the decision-making process by providing numerous options for obtaining operating statistics.

Notifications and Escalations

Openser has the ability to implement complex notification and escalation rules to send the necessary alerts to service managers.

SLA traffic lights

Control resolution times by monitoring agreements between service departments and customers, with visual traffic lights to help you prevent SLA breaches.

Workflow

The Management Software includes a powerful Workflow Module that allows you to automate various processes based on your company's business rules.

2nd level assignment

Openser automatically assigns tickets based on business rules, speeding up registration and eliminating errors.

Ticketing System Openser

Openser is a Ticketing System focused on the proper management and support of IT services, and support of IT services, operates according to the best practices of ITIL. ITIL market best practices, its powerful functionalities allow you to enable you to achieve optimal performance in the support and support and attention to customers and users in a timely manner. And resolution times for various support or service requirements. Support or service requests.