Power BI is a Business Intelligence Executive Module that contains the most representative measurements of service management such as service levels (SLA’s) on response and solution times on different priorities, metrics by different support groups or departments compared vs. time dimension for decision making and continuous improvement of the operation on the service served.
Analyze the total count of Tickets by categories in Power BI, thus understanding the nature of the most common requirements and make the corresponding adjustments to the operation.
Find and share conclusions
Power BI / Openser shows significant conclusions with the different types of data visualization, integrated artificial intelligence functionalities, seamless integration of Excel, among others.
Reduce added cost
The complexity and security risks of various solutions with one analytics platform
that scales from individuals to the organization as a whole.
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