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OMNICHANNEL
SOLUTION

Software Omnicanal
Organizing the support or assistance team through different channels is a constant struggle. Today, many companies fail to meet customer expectations through different channels. The Omnichannel tool allows you to keep in touch with your customers from various channels such as WhatsApp, Facebook, Facebook Messenger , Chat, E-mail, Alexa, as well as from the Openser Portal.

Benefits in customer service with Omnichannel:

With new service channels, you can create better service experiences, to optimize productivity to the maximum.

More Features:

Avoid overloads at peak hours

Prevent rush hours from overwhelming your agents. Our Omnichannel automatically assigns tickets to agents with lighter loads.

Consolidated reports

Reports from all channels consolidated, making it easy to manage and monitor all channels from one place.

Cooling

Omnichanel gives the option to stop assigning tickets to your agents before they finish their shift or after business hours.

Avoid repetitions

Allows agents to document customer details with subsequent tickets. No consecutive tickets are assigned to agents during this time.

Customers who trust Openser Service Management Software

Openser offers the best Cost/Benefit Ticketing System on the Market

Surprisingly easy to use, but above all to implement.

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Monday to Friday 9:00 a.m. – 1:00 p.m. and 3:00 p.m. – 6:00 p.m.
Time in Mexico City (GMT-6)

Benefits in customer service with Omnichannel: