OMNICHANNEL
SOLUTION
Organizing the support or assistance team through different channels is a constant struggle. Today, many companies fail to meet customer expectations through different channels. The Omnichannel tool allows you to keep in touch with your customers from various channels such as WhatsApp, Facebook, Facebook Messenger , Chat, E-mail, Alexa, as well as from the Openser Portal.
Benefits in customer service with Omnichannel:
Thanks to the WhatsApp channel you can interact with users from the web application or from the cell phone. Omnichannel to assign chats to specific agents and convert finished conversations into tickets.
Integrate the business fanpage so that agents can intervene and help users when they comment on their page asking for help or speak on Messenger Facebook. You can set response time limits for tickets.
The web chat or form is a quick way of contact so that users can raise a ticket and get a quick response without having to wait long for an agent.
When receiving an email and having Omnichannel implemented, the difference is that each email is categorized, prioritized and assigned to a specific support agent.
With new service channels, you can create better service experiences, to optimize productivity to the maximum.
More Features:
Prevent rush hours from overwhelming your agents. Our Omnichannel automatically assigns tickets to agents with lighter loads.
Reports from all channels consolidated, making it easy to manage and monitor all channels from one place.
Omnichanel gives the option to stop assigning tickets to your agents before they finish their shift or after business hours.
Allows agents to document customer details with subsequent tickets. No consecutive tickets are assigned to agents during this time.
Customers who trust Openser Service Management Software
Corporate
Sectors
Functionalities
Reseller
web contact
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Office hours
Monday to Friday 9:00 a.m. – 1:00 p.m. and 3:00 p.m. – 6:00 p.m.
Time in Mexico City (GMT-6)